Знатоки 6ПМ подскажите ситуация с браком

Девушки, кто работает с сайтом 6ПМ подскажите.
Ситуация- сделан заказ, пришла посылка, и у меня шок. Обувь не просто бракованная-ОНА НОШЕННАЯ, ДА ЕЩЕ ТАК, ЧТО ПРОТЕКТОР НА ПОДОШВЕ НА ПЯТКЕ СТЕРТ:( Т.е. по всей подошве обуви идет как бы рисунок, и вот на пятках он реально стерт, плюс обувь светлая -подошва грязная, сверху грязное (не пятна прям, но есть следы носки). У меня за 3 года покупок у них впервые такая ситуация.:(
В транспортную компанию письмо написала-сказали на протяжении 7 дней вышлют видео, как моя посылка упаковывается, тчобы понимать это на складе перевозчика, или магазин брак выслал.
Написала 6ПМ и вот сегодня ответ получила от них.
И вот тут вопрос, что-то запуталась. То ли они предложили единоразово мне вернуть стоимость обуви...то ли отписываются, что междунарожные перевозки и возвраты это чисто моя проблемма.
помогите понять с письма...
оригинал текста

Going back, while we do not like our customers to keep defective, we will allow you to as a one-time courtesy. I have issued the refund back to your account in the amount of $...... To verify the amount that was refunded, you can log into your 6pm.com to verify it. We do ask that you allow up to 30 days for the credit to be posted back to your account.

If this issue arises in the future, you will be responsible for the return shipping back to us. We do understand that you are an international customer and that you forward the package outside of the United States. However, like all of our international customers, it is the customer´s responsibility to have the merchandise checked prior to it being forwarded outside of the country. As we do not ship internationally, we also do not cover the return shipping fees that are acquired when shipping outside of the United States. I understand the predicament that this may place you in. If you are not able to have the merchandise checked prior to having it shipped outside of the country, and you are not willing to pay the return shipping fees from outside of the country, it may be in your best interest to rethink the business relationship you have with us here at 6pm.com.

We would absolutely hate to lose you as a customer. Regretfully, from a business stand point, we have to treat each and all of our customers equally. You have previously been given exceptions to our policies and we cannot continue to offer those exceptions to you.

We will most definitely take responsibility for our errors and provide you with the same UPS/USPS return label that we would provide any of our customers to return merchandise to us. If you are unable to utilize the provided label, the responsibility for the return then becomes yours. Going forward, we will not be issuing any refunds for merchandise unless it has been delivered back to our warehouse.

I hope I was able to assist you. Have a nice day!


Всем буду очень благодарна за помощь:)