Деньги в блоке, ордера и трека нет. Помогите, пожалуйста, перевести

Написала в магазин. Пришел ответ.
Thank you for contacting us regarding your recent experience with Payless.com. I apologize for the difficulties you have encountered while trying to make a purchase on our website. All Payless.com orders must pass multiple preset authorization parameters. The exact reason that an order is not authorized is not released to us as it may pertain to personal credit information.

One of the biggest reason that orders fail is because our authorization system must be able to verify that all billing information provided is accurate and that it matches the address that your Credit Card Company has on file. Please verify that all of this information matches and that your card is a U.S. based card.

You could try processing your order with a different credit card or you may purchase a U.S. Payless gift card at any U.S. Payless ShoeSource store near you and use it as payment on Payless.com. Since a gift card is a prepaid form of payment, an order placed with a gift card does not have to pass the same authorization parameters. When purchasing a gift card, don’t forget to add enough for tax and shipping and handling fees to cover the cost of the merchandise to be purchased.

If you would like assistance in placing an order, please call our Customer Support Center at (877) 474-6397Call: (877) 474-6397 or for APO/FPO: 1(785) 233-5171, and one of our representatives will be more than happy to help you. There are representatives available from 7:30AM to 12:00AM Monday-Saturday, 9:30AM-12:00AM Sundays, Central Time.

We value you as a customer and hope that you will allow us to continue to serve your footwear and accessory needs. Thank you for shopping with Payless.com.